For billing and payment inquiries, the quickest method to receive an answer would be:

• Login to the Kru Account, then go to the purchase user interface (aka Widget) that you used to make the original purchase with.
• Click on Payment History, review your transactions, then click on ‘Start an Inquiry’ for the transaction you are inquiring about.
• Type in your inquiry, and submit it. You will receive an email once there is a reply to your inquiry. Upon receiving this email, come back to this Widget to check your reply.